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Our major brands are carried by a network of 40 independent dealers in both Northern and Republic of Ireland.

Krone

Amazone

ALO

YES

APV

Zuidberg

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Farmhand Works For the Farmer and we're committed to the farming families of Ireland.

01 - 812 9700

info@farmhand.ie

Damastown Rise, Damastown Industrial Park, Dublin 15

01 - 812 9700

Damastown Industrial Park, Dublin 15

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We’re Hiring ! Qualified Agri. Service Field Technician

We’re Hiring ! Qualified Agri. Service Field Technician

About us

Farmhand is one of the leading distributors of agricultural machinery in Ireland.  Based in Damastown, Dublin 15, Farmhand imports, assembles and distributes machinery through a network of 40 independent dealers and offers products by manufacturers such as Krone, Amazone, Alo & APV. Farmhand also has a significant spare parts division, Fastparts. Farmhand operates throughout the Republic of Ireland & Northern Ireland.

Reason for vacancy

Due to increased sales, company expansion, and a growing product line, we have opened a new position of Trainee Field Service Technician, to join our busy Service Dept.

The role is suited to a FAS/SOLAS qualified Agricultural Machinery Technician, or suitable qualified or experienced person, who is very familiar with agri machinery main Dealership Aftersales, and technically experienced to support our product lines. Importer/distributor experience would be a distinct advantage.

The role is full time Monday- Friday 08.30am-17.30pm.

Job Title

Field Service Technician, reporting to the Service Dept. Manager

Job Specifications:

  • Become integral member of the Field Service Team.
  • Predominantly field based role, gaining experience on all product lines, and dealer network.
  • Become familiar, comfortable with, and keep up to date with an ever-changing range of products
  • Attend product training internally and externally, where necessary, to keep product knowledge relevant
  • Assist in and eventually present in house dealer product technical training on an ongoing basis.
  • Assist Service Dept on dealer network support and development.
  • Report on product issues and liaise with suppliers to find resolutions.
  • Become familiar with warranty processes, and handling of customer and end user aftersales enquiries, to a highly professional degree.
  • Liaise with colleagues and other internal departments on daily basis, to ensure issues are dealt with in a timely and professional manner.
  • Keep daily records of work through company IT systems.
  • Adhere to company H&S safety guidelines at all times, highlighting any issues immediately to manager.
  • Adhere to company guidelines and practices as outlined in employee contract and handbook.

 

Skills required:

  • Knowledge of farming practice and experience of agricultural machinery sector
  • Familiarity with tractors and farm machinery, their operation, maintenance and service.
  • Technical aptitude with high level of machinery diagnosis experience
  • Willingness to learn and grow a career within the company.
  • Strive to become an integral part of the team, supporting, while also allowing support from colleagues.
  • Proactive approach to work, with proven ability to work on own initiative and ability to prioritise tasks according to urgency
  • Ability to build and maintain customer relationships, customer service focused.
  • Ability to stay level headed in high pressure situations
  • Organised, methodical and thorough in all work.
  • Flexibility to work longer hours and some travel abroad when required
  • Be highly professional at all times
  • Familiarity with Ms Office (Outlook, Word, Excel) and other Microsoft packages an advantage.
  • Full clean driver’s license.
  • Willingness & ability to travel, both in within Ireland and abroad.

 

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